Managed Services
Watching over and protecting your network and systems 24 hours a day!
Is Your Network Unreliable and Slow? Have you ever thought, "I just want IT support that makes my computers work!" about your technology?
If the answer is yes, TSSI can provide you with the IT services necessary to stabilize your technology investment.
The case for IT automation is one that has been well made. Driven by mounting compliance, security, globalization and competition issues, Small and medium-sized businesses are under unrelenting pressure to increase efficiencies and work within tighter budgets while improving services and justifying expenditures. Today’s battle cry is a familiar and well-worn mantra for most: “Faster response times – do more with less.” Shrinking budgets in a tough business climate are pushing many to look for ever more innovative ways to contribute to their organization’s success.
The TSSI Managed Services focuses on your need to do more with less. We monitor all your servers, workstations and other selected devices. If there is a problem, a trouble ticket is automatically created. We alert you or take care of it ourselves, depending on you wishes. We can also take care of patch management, event reporting and anti-virus/anti-malware. If there is a problem, we have integrated remote control software to give either you or our team access to resolve it. This is an extraordinarily affordable service that fills a multitude of needs in any business IT environment.
Take Control of Your IT Infrastructure
- You always have an IT expert available to work with you. This is not just a tool but a gateway that frees you from having to deal with the pain of IT issues. Let use help you take this pain away.
- Dramatically improve the productivity of IT technicians or turn your technology support needs over to us and never have to deal with them again.
- Gain fingertip access to a wide variety of network performance reports that demonstrate IT value and support a host of regulatory compliance needs including Sarbanes-Oxley and HIPAA
Advantages
The TSSI M&A Service is a top-performing network and systems management toolset and has been deployed to dramatically lower the costs of monitoring and managing hundreds of network devices, servers and workstations. It delivers a suite of integrated tools that covers every facet of network and systems management – allowing you to take charge of the entire IT infrastructure, quickly and easily automate services, and manage your headquarters, branch offices and remote users with ease. Key advantages include:
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Demonstrate value
We track your IT environment and fix problems before they become major outages with lost employee productivity.
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Boost productivity
Allow in-house technical staff to focus on new implementations and projects while we focus on keeping your operations running.
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Centrally manage endpoint security
We manage your endpoint security effectively by deploying, configuring, updating, monitoring and reporting all your network components – all done from a central console.
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Automate mundane tasks
We Automate patches, password resets, drive defragmentation, application deployments, software updates and many other tasks.
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Automated deployment
Our one step, automated configuration process eliminates any manual steps and allows us to deploy monitoring in minutes.
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Powerful reporting
We support daily IT operations, troubleshooting and capacity planning with a single reporting solution.
For more exciting details on the available features, see the features tab above!
TSSI Managed Services provides a unique opportunity for you to no longer worry about the stability of your technology infrastructure. Our view into the status of network services gives us the unprecedented details we need to protect your technology investment.
- Manage multiple networks and sites
- Monitor every desktop, server and network device
- Control any device anytime, anywhere
- Protect all Windows devices with enterprise-class endpoint security
- Automate or many tasks currently performed manually
SERVICE FEATURES INCLUDE:
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Server & Desktop Monitoring
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Monitoring is critical to the delivery of effective management services that keep your IT infrastructure up and running. An effective infrastructure and systems monitoring program allows us to detect and respond to critical availability and security issues before they reach a crisis level, as well as empowers us to become more proactive and make better infrastructure planning decisions based on historical trending and detailed usage analysis. Reliable monitoring is the only reasonable method to gain critical insight into network and systems operations.
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Network Device Monitoring
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We support the monitoring of a broad range of services on virtually any network device based on industry best practices.
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IT Security
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We play an important role in helping you to keep IT infrastructures secure and running smoothly while improving compliance and transparency. Each device includes an enterprise-class security agent. All activities of this agent are reported and included in our central management and alerting console. Fully integrated in the breakthrough platform, the security agent provides maximum protection for your small or medium-size business against today and tomorrow's threats to IT assets. Based on a combination of the most advanced proactive technologies for endpoints and periodical in-depth audits, we offer comprehensive enterprise-class security for all Windows devices.
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Alerts
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One of the keys to ensuring the systems ease of use is to manage issues by exception. At a high level, this means we keep our technical staff working proactively, repairing issues before they lead to downtime and to minimize the number of issues that arise. Any issue that arises automatically generates a trouble ticket and alert to our technicians, based on predefined rules depending on the severity of the issue.
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Device Management
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We provide the most powerful, cost-effective and flexible remote network, security, desktop, and server management solution available. No other solution combines best-of-class monitoring capabilities with industry-leading management capabilities. A comprehensive set of remote management tools is included with our service and provides the core functionality for us to remotely manage your technical infrastructure effectively.
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Asset and License Management
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One of the biggest challenges technical staffs face is tracking and managing IT assets. We manage your infrastructure assets using automatic asset discovery, comprehensive reporting, application control and license management tools. Effective asset management provides you with improved corporate transparency and governance, reduces the cost of support, increases network security and improves budget and upgrade planning. Using asset management features, you can dramatically improve your ability to manage the assets for which you are responsible.
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Attended/Unattended Remote Control
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We utilize integrated remote control tools that allow technicians to securely connect to a wide range of remote devices in seconds, from any location. Our innovative technology allows connection to devices on other networks, located anywhere on the Internet, without compromising security. Our technicians can use this to take control of virtually any device and start troubleshooting and fixing issues almost instantaneously – all done securely through our single management console.
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Patch Monitoring, Management & Reporting
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We include patch management that eliminates the complex and costly process of your managing and distributing patches on Windows devices. This converts complex patch management to a centralized, patch monitoring, distribution and reporting process.
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Automatic Script Execution / Software Distribution
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A key way to drive organizational scalability and productivity is by creating efficiency. One way to do this is through automation of routine IT service activities. We utilize a number of powerful tools to empower us to automate many service-related activities in a timely and cost-effective manner.
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Tactical and Operational Reporting
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Our tactical reporting tool allows us to ease troubleshoot issues by gaining insight into your IT infrastructure. Tactical operations are supported through utilization, detailed status, capacity and event reporting. Our reporting tool simplifies the process of troubleshooting by providing "on-demand" reports.
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Architecture
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Our service has been refined over several generations to offer secure, scalable and effective management of your infrastructures at the lowest possible cost and providing exceptional system up-time and stability.